Job Summary:

We are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, provide timely assistance, and ensure a positive customer experience.

Key Responsibilities

- Handle customer queries through calls, emails, and messages.

- Resolve customer complaints and issues professionally.

- Provide accurate information about products/services.

- Follow up with customers and ensure timely resolution of concerns.

- Coordinate with internal teams to resolve customer issues.

- Maintain customer records and update relevant systems.

- Ensure high levels of customer satisfaction.

Requirements

- 1–3 years of experience in Customer Support / Customer Service preferred.

- Good verbal and written communication skills.

- Customer-focused and problem-solving attitude.

- Basic knowledge of MS Office/Excel.

- Ability to work independently and as part of a team.

- Valuable interpersonal and follow-up skills.

Pay: ₹19,000.00 - ₹21,500.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Noida)
🏢 Cogent e services
📍 Noida