We are looking for a Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a positive customer experience across different communication channels. The ideal candidate should have good communication skills, a customer-focused approach, and the ability to handle customer concerns professionally.

Key Responsibilities

- Handle customer queries through calls, emails, chat, WhatsApp, and other support channels.

- Understand customer concerns and provide accurate information and appropriate solutions.

- Manage complaints, returns, refunds, replacements, and order-related queries.

- Track customer issues and follow up until proper resolution.

- Coordinate with internal teams such as E-commerce, Warehouse, Logistics, Accounts, and Sales to resolve customer concerns.

- Maintain accurate records of customer interactions, complaints, and resolutions.

- Monitor pending and escalated cases and ensure timely closure.

- Assist customers with order status, delivery updates, product information, and other related queries.

- Identify recurring customer issues and share feedback with the concerned teams.

- Follow company policies and customer service processes.

- Maintain a professional and polite approach while dealing with customers.





- Prepare basic customer support reports and daily/weekly updates when required.

Required Skills

- Good verbal and written communication skills.

- Customer-focused and problem-solving attitude.

- Basic knowledge of MS Excel and MS Office.

- Ability to handle multiple customer queries efficiently.

- Good listening and interpersonal skills.

- Ability to work under pressure and manage difficult customer situations.

- Basic understanding of e-commerce orders, returns, refunds, and logistics will be an advantage.

Qualification

- Graduate in any discipline.

- 6 months- 1 year of experience in Customer Support, Customer Service, E-commerce Support, or a similar role preferred.

- Freshers with good communication skills may also be considered.

What We Are Looking For

- Positive and professional attitude.

- Strong ownership of customer issues.

- Good follow-up and coordination skills.

- Willingness to learn and adapt to recent processes.

- Ability to work effectively as part of a team.

Pay: ₹10,549.44 - ₹20,763.47 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Dwarka)
🏢 Kharesiya Brands
📍 Dwarka