Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email and other communication channels.

- Follow up with customers regarding orders, deliveries, payments and product-related queries.

- Track orders and coordinate with logistics partners for timely delivery.

- Handle returns, replacements, cancellations and refund-related queries.

- Resolve customer complaints professionally and within defined timelines.

- Maintain regular follow-up with customers for pending orders and unresolved issues.

- Coordinate with the E-commerce, Sales, Warehouse, Dispatch and Logistics teams for order resolution.

- Maintain accurate records of customer interactions, complaints and resolutions.

- Update customer information and order status in CRM / E-commerce platforms.

- Follow up on COD orders, failed deliveries and undelivered shipments.

- Contact customers for order confirmation and delivery-related coordination.

- Collect customer feedback and share recurring issues with the concerned team.

- Assist in improving customer satisfaction, repeat purchases and customer retention.

- Monitor customer complaints and identify common issues to improve service quality.

- Prepare daily/weekly customer support and order follow-up reports.





- Ensure professional and courteous communication with every customer.

Key Skills Required

- Excellent communication and customer-handling skills.

- Good verbal and written English; Hindi/other regional languages will be an advantage.

- Solid follow-up and problem-solving abilities.

- Customer-oriented and patient approach.

- Good knowledge of MS Excel and basic computer applications.

- Ability to handle multiple customer queries simultaneously.

- Good coordination and interpersonal skills.

- Experience with CRM, e-commerce portals preferred.

- Ability to work under pressure and meet response/resolution timelines.

Preferred Candidate Profile

- Graduate in any discipline.

- 0–4 years of experience in customer support, customer relationship, e-commerce, telecalling, order management or similar roles.

- Candidates with experience in D2C / B2C / online retail / FMCG / Cosmetics / Healthcare products will be preferred.

- Experience handling customers through WhatsApp, calls and email will be an added advantage.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Support/Customer Relation Executive. (Andheri)
🏢 Syncom Formulations (India
📍 Andheri