Job Title: Customer Support Executive (Night Shift – Voice Process)
Location: [Your Location]
Shift: Night Shift (9:30 PM – 6:30 AM)
Job Type: Full-time
Experience: 0–2 years (Freshers can apply)
Job Summary
We are looking for a Customer Support Executive to handle inbound and outbound calls, provide accurate information, and support customers with their queries. This role requires good communication skills, customer-handling ability, and willingness to work in a night shift.
Key Responsibilities
- Handle customer calls and provide timely and accurate information.
- Resolve customer queries in a qualified and polite manner.
- Maintain call records and update internal systems.
- Follow communication guidelines and company policies.
- Escalate unresolved issues to the concerned department.
- Ensure high levels of customer satisfaction.
Required Skills
- Excellent verbal communication skills (English).
- Ability to handle customer calls confidently.
- Basic computer knowledge (MS Office, email).
- Good listening and problem-solving skills.
- Ability to work in a fast-paced environment.
Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits
- Food provided
- Health insurance
- Paid sick time
- Provident Fund