Role & responsibilities

- Own Customer Success and NPS for the AI Assistant product.

- Manage and drive effective resolution of user queries, bugs, and enhancement requests.

- Improve user experience through structured ticket management and self-service support.

- Coordinate between users, Product Owners, CSM teams, and POD/Delivery teams.

- Ensure adherence to defined support processes, governance, and service workflows.

- Track issues and ensure proper follow-through until closure.

- Drive continuous improvement in support processes and user experience.

Preferred candidate profile

- Customer Success / Customer Support mindset

- Strong governance and process management

- Knowledge of AI capabilities / AI products

- Strong ticket management

- MI Reporting / Management Information

- JIRA Dashboarding

- JIRA workflow management

- Robust stakeholder management and communication

- Structured and disciplined approach to issue tracking

📌 Customer Success Manager (Bengaluru)
🏢 WSNE Consulting
📍 Bengaluru