Customer Success Specialist

JOB SUMMARY

We are looking for a Customer Success Specialist to build strong customer relationships, support onboarding and product adoption, resolve issues, and ensure customers achieve their goals.

KEY RESPONSIBILITIES

- Manage customer relationships and provide ongoing support.
- Assist with onboarding, product adoption, and engagement.
- Address customer queries and resolve issues promptly.
- Monitor customer satisfaction, retention, and account health.
- Gather customer feedback and collaborate with internal teams.
- Identify opportunities for upselling and renewals.
- Maintain accurate customer records in CRM systems.

REQIIREMENTS

- 0–3 years of experience in Customer Success, Customer Service, or Account Management.
- Excellent communication and interpersonal skills.
- Robust problem-solving and organizational abilities.
- Customer-focused and proactive approach.
- Experience with CRM or customer-support tools is preferred.

Candidates from Kerala Tamil nadu preferred looking for part timers and full timers

📌 Customer Success Specialist (Thiruvananthapuram)
🏢 Hyve
📍 Thiruvananthapuram