Customer Success Manager

Locations: Gurgaon and Bangalore

Employment Type: Full-time/Permanent

Experience: 4–6 years

Industry: Water/Wastewater Treatment

Applications: Open to candidates across India; the selected candidate will work from Gurgaon or Bangalore.

How to Apply

Complete the application form

https://forms.gle/nxMot1ixC6oF5MEa9

About DigitalPaani

DigitalPaani is building the future of water management through its AI-powered IoT operations platform. We help treatment facilities improve performance, reduce costs, prevent breakdowns, and achieve sustainable water outcomes.

Our solutions are trusted across 85+ facilities, including organisations such as Amazon, Tata Power, Taj Hotels, Silicon Valley Clean Water, and Delhi Jal Board.

About the Role

As a Customer Success Manager, you will be the primary point of contact for assigned customers and drive successful onboarding, product adoption, engagement, renewals, and account growth.

You will work closely with plant operators, facility managers, client leadership, and DigitalPaani’s product, engineering, service, and sales teams to deliver strong customer outcomes.

Key Responsibilities

- Manage customer onboarding, adoption, engagement, and the overall post-sales experience.
- Build strong relationships with operators, plant managers, and client leadership.
- Monitor customer health, platform usage, open issues, and engagement levels.
- Identify risks and coordinate with internal teams for timely resolution.
- Lead customer reviews, renewals, expansions, upselling, and cross-selling discussions.
- Prepare performance reports, data-based presentations,



and customer case studies.
- Gather customer feedback and share actionable insights with product and engineering teams.
- Coordinate with implementation and service teams to manage escalations and ensure smooth delivery.

Must-Have Requirements

- 4–6 years of experience in customer success, account management, customer support, or client-facing operations.
- Experience working with ETP, STP, or WTP plants, or in another relevant water or wastewater treatment business.
- Strong client-management skills, including experience handling multiple stakeholders and escalations.
- Experience driving customer adoption, renewals, and long-term relationships.
- Strong Excel, data-analysis, reporting, and presentation skills.
- Excellent verbal and written communication skills.
- Ability to coordinate effectively with technical, service, product, and sales teams.
- A high-ownership mindset and ability to work independently.

Education B.Tech, MBA, BBA, Chemical Engineering, or a related qualification.

Good to Have

- Experience in a SaaS, industrial IoT, or technology-led environment.
- Familiarity with CRM or customer-success platforms such as Salesforce, HubSpot, or Gainsight.
- Experience working with technical or field-based users, including plant operators and facility managers.

Why Join DigitalPaani?

- Contribute directly to meaningful water and environmental outcomes.
- Work at the intersection of AI, IoT, and water infrastructure.
- Own key customer relationships and influence product development.
- Grow with a fast-moving water-tech company addressing a critical global challenge.

📌 Customer Success Manager (Gurugram)
🏢 DigitalPaani
📍 Gurugram