Kasplo is looking for a customer-focused and enthusiastic Customer Success Intern to join our team in Bangalore.
If you enjoy communicating with customers, solving problems, understanding customer needs, and building strong relationships, this is a great opportunity to start your career in B2B SaaS Customer Success.
? Location: Bangalore
? Work Mode: Work from Office
? Employment Type: Internship(Performance based Full time conversion)
? Stipend: ₹15,000/month
? Experience: Recent Graduates
What You’ll Do:
- Communicate with customers through calls, email, WhatsApp, and other channels.
- Assist customers with onboarding and product adoption.
- Understand customer requirements and help them get maximum value from the product.
- Handle customer queries and coordinate with internal teams for issue resolution.
- Conduct regular follow-ups and maintain strong customer relationships.
- Track customer interactions, requirements, and issues using CRM tools.
- Collect customer feedback and share insights with internal teams.
- Support customer engagement and retention initiatives.
What We’re Looking For:
- Prior internship or experience in Sales, Business Development, Customer Support, or other client-facing roles is an added advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Customer-first attitude.
- Good follow-up and organizational skills.
- Ability to understand customer requirements and communicate clearly.
- Willingness to learn and work in a fast-paced B2B SaaS environment.
- Experience with CRM tools is a plus.
- Prior B2B SaaS experience is preferred.
WHY JOIN KASPLO?
- Hands-on experience in B2B SaaS Customer Success.
- Exposure to customer onboarding and product adoption.
- Opportunity to work directly with customers.
- Exposure to CRM and customer lifecycle management.
- Opportunity to work with cross-functional teams.
- Learn and grow in a fast-paced SaaS workplace.