We are looking for a Customer Success Manager with 2 to 5 years of experience to own the post-sales relationship with Creuto customers. You will be responsible for onboarding, adoption, retention, and expansion, ensuring every customer achieves measurable value from our products and grows with us over time.
Responsibilities
In this role, you will:
- Own the end-to-end customer relationship post-sale including onboarding, adoption, health monitoring, renewals, and expansion.
- Develop and execute customised success plans for key accounts aligned to their specific goals and use cases.
- Conduct regular check-ins, business reviews, and product walkthroughs to drive adoption and surface expansion opportunities.
- Proactively identify at-risk accounts and implement targeted interventions to improve retention.
- Serve as the customer advocate internally, bringing product feedback and feature requests to the product team.
- Build and maintain customer health dashboards and report on key metrics including NPS, churn rate, and expansion revenue.
- Develop onboarding materials, help documentation, and success playbooks that scale the team knowledge.
- Work closely with sales on renewal and upsell conversations once customer health and value are established.
You Might Thrive in This Role If You
- Have 2 to 5 years of customer success experience in a SaaS or technology company.
- Are genuinely empathetic and enjoy building long-term relationships with customers built on trust and results.
- Are proactive and do not wait for customers to flag problems before reaching out.
- Are comfortable with data and can use product analytics and CRM data to understand customer health objectively.
- Communicate clearly and professionally in writing and in calls and can represent Creuto confidently with senior stakeholders.
Bonus If You Have
- Experience managing enterprise or mid-market accounts with complex stakeholder structures.
- Familiarity with customer success platforms such as Gainsight, ChurnZero, or Totango.
- Knowledge of the digital products or AI tools space relevant to Creuto customers.
- Experience building self-serve onboarding or customer education programmes.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.