- Act as the primary point of contact for clients after project confirmation.

- Understand client requirements, expectations, and concerns.

- Coordinate with Design, Sales, Project Management, and Execution teams.

- Regularly update clients on project progress, timelines, and milestones.

- Handle client queries, complaints, and escalations professionally.

- Ensure projects are delivered as per agreed scope, quality, and timelines.

- Maintain strong and long-term relationships with clients.

- Collect client feedback and ensure timely resolution of issues.

- Coordinate for site visits, design approvals, material selections, and handover.

- Maintain proper records of client communication and project updates.

- Support the team in improving customer satisfaction and retention.

Requirements

- Bachelor's degree in Business Administration, Interior Design, Management,



or a related field.

- 6-8 years of experience in Customer Success, Client Servicing, Relationship Management, or Interior Design.

- Strong communication and interpersonal skills.

- Good coordination and problem-solving abilities.

- Ability to manage multiple clients/projects simultaneously.

- Positive knowledge of MS Excel, CRM tools, and communication platforms.

- Experience in the interior design, real estate, construction, or home-interior industry will be an advantage.

Key Skills

Client Relationship | Communication | Coordination | Problem Solving | Project Follow-up | Customer Retention | Escalation Handling | Time Management

📌 Customer Success Manager (Mumbai)
🏢 Anika Industries
📍 Mumbai