09 Sep
|
Shillstech
|
Pimpri-Chinchwad
09 Sep
Shillstech
Pimpri-Chinchwad
- Lead, motivate, and support the customer service team to achieve service and performance targets.
- Monitor daily operations, workload, productivity, and service quality.
- Handle escalated customer complaints and ensure timely, satisfactory resolutions.
- Coach and train team members to improve communication, product knowledge, and customer-handling skills.
- Track key performance indicators (KPIs) such as customer satisfaction, response time, resolution time, and productivity.
- Conduct regular team meetings, performance reviews, and feedback sessions.
Pay: ₹25,800.00 - ₹55,300.00 per month
Work Location: In person
📌 Customer Service Team Leader (Pimpri-Chinchwad)
🏢 Shillstech
📍 Pimpri-Chinchwad