- Min 4 - 6 Yrs in Customer Relations or Support
- Have to Lead and Managing Teams
- To develop Customer Service Strategies
- To Analyse Customer Feedback
- Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.
- Should have valuable experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.
- Strong Customer Service and Customer Support skills, with a focus on professionalism and empathy.
- Experience driving Customer Satisfaction through service quality, feedback management, and issue resolution.
- Analytical Skills to interpret support metrics, identify trends, and implement data-driven improvements.
- Handle escalated customer issues and ensure timely and effective resolution.
- Manage the customer service department budget effectively.
- Hindi Speaking is an Added Advantage

Note: Workdays: Monday to Saturday

Job Type: Full-time

Benefits

- Leave encashment
- Paid sick time
- Provident Fund

📌 Customer Service Support Manager (Tamil Nadu)
🏢 Galaxy
📍 Tamil Nadu