Company Description V CATCH is an ISO 27001:2022 certified organization with a core management team that brings decades of experience in the BPO and contact center industry. The company delivers cost-effective call center services from its state-of-the-art facility in Bengaluru.

V CATCH supports a wide range of sectors, including ed-tech, e-commerce, FMCG, aggregators, and real estate. By combining advanced technology with robust infrastructure, the organization focuses on driving measurable ROI and business growth for its clients. Team members work in a fast-paced, service-oriented environment with opportunities to contribute to diverse industry projects.

Role Description This is a full-time, on-site Customer Service Specialist role based in Bengaluru.

The Customer Service

Specialist will handle inbound and outbound customer interactions via phone, email, or chat, addressing inquiries, resolving issues, and providing accurate information about client products and services.

Responsibilities include maintaining professional phone etiquette, documenting interactions in internal systems, escalating complex cases when required, and following standard operating procedures.



The role also involves monitoring customer feedback, supporting service improvement initiatives, and contributing to a consistent, positive customer experience. The specialist will collaborate closely with team leaders and peers to meet performance targets and service-level agreements.

Qualifications

- Strong Customer Support and Customer Service skills, with the ability to manage high-volume interactions professionally.
- Focus on Customer Satisfaction and Customer Experience, ensuring courteous, solution-oriented communication.
- Excellent Phone Etiquette and explicit spoken communication skills.
- Good written communication skills for email and chat support.
- Ability to work on-site in Bengaluru and adapt to rotating shifts if required.
- Basic computer proficiency and familiarity with CRM or ticketing systems is beneficial.
- Prior experience in a BPO, call center, or customer-facing role is an advantage.
- Minimum educational qualification: high school diploma or equivalent; higher education in any discipline is a plus.

📌 Customer Service Specialist (Bengaluru)
🏢 V Catch
📍 Bengaluru