Company Description 20Cube Global Logistics delivers a distinctive freight forwarding advanced digital tools with supply chain expertise. The company integrates every part of the supply chain, providing customers with real-time data, end-to-end visibility, and improved cost control. Its digitalised processes help clients enhance business performance through deeper insights and access to specialist knowledge.

By offering inventive solutions, workflow tools, and consulting support, 20Cube reduces visible and hidden supply chain costs, adapts to changing needs, and accelerates delivery. The organization focuses on driving innovation and closely collaborates with customers to meet their evolving business requirements.

Role Description This is a full-time, on-site Customer Service Specialist role based in Chennai.

The Customer Service

Specialist will handle customer inquiries and requests, provide timely updates on shipments, and resolve service issues across various communication channels such as phone and email. The role involves coordinating with internal operations teams and external partners to ensure accurate information flow and smooth logistics processes. The specialist will monitor service performance, support customer onboarding and documentation, and proactively follow up to maintain high levels of customer satisfaction.





The position also requires maintaining detailed records in customer service systems, adhering to company policies, and contributing to process improvements that enhance the overall customer experience.

Qualifications

- Candidates should possess strong Customer Service (min 2 year experience)and Customer Support skills to manage inquiries, resolve issues, and provide reliable assistance.
- Candidates should possess abilities in Customer Satisfaction and Customer Experience to build long-term relationships and ensure positive service outcomes.
- Candidates should possess professional Phone Etiquette to communicate clearly, courteously, and effectively with diverse customer groups.
- Relevant experience in logistics, freight forwarding, or supply chain operations is beneficial. Like booking with carrier, HBL, SI, Liner Invoice Follow up. Any ERP application handson experience.
- Strong verbal and written communication skills, with the ability to explain complex information in a clear, concise manner.
- Proficiency in using CRM or customer service software and basic office applications.
- Ability to work collaboratively in a rapid-paced environment, with strong problem-solving and time-management skills.
- A diploma or bachelor’s degree in business, logistics, or a related field is preferred.

📌 Customer Service Specialist (Chennai)
🏢 20Cube Logistics
📍 Chennai