**Hey, Customer Service Champ! ?

If you love solving problems on calls, have the convincing power to turn an angry customer into a happy one, and genuinely enjoy going the extra mile, we want you! ?

If you’re confident, empathetic, fluent in English & Hindi (Urdu is a plus), and ready to make every customer interaction count, come join us! ?

Company Description** Huru is a smart money companion designed for life in the UAE and beyond, offering simple, secure, and seamless money management through its mobile app. Licensed by the Central Bank of the UAE, Huru enables users to open an account in minutes and access a free digital Visa card, quick microfinance for emergencies, and fast bill payments.

The platform supports easy UAE transfers, sending money back home, and structured saving through dedicated saving pots. Whether users are new to the UAE or long-term residents, Huru focuses on making financial lives easier, safer, and smarter, with a vision of helping customers build a better tomorrow.

Role Description This is a full-time Customer Service Specialist role based in New Delhi.

The Customer Service

Specialist will handle inbound and outbound customer inquiries through phone, providing timely and accurate information about Huru’s products and services. Daily responsibilities include resolving account, payment, and card-related issues, guiding users through app features, and escalating complex cases to appropriate internal teams. The role also involves documenting interactions,



following standard operating procedures, gathering customer feedback, and contributing to continuous improvement of service processes. The Specialist will collaborate with operations, product, and compliance teams to ensure a consistent, customer-centric experience aligned with regulatory requirements and company policies.

Qualifications

- Immediate joiners are preferred
- Strong customer-facing capabilities, including Customer Support, Customer Service, and Customer Experience skills.
- Immediate joiners are preferred
- Ability to maintain high Customer Satisfaction through clear communication, empathy, and solution-oriented problem solving.
- Qualified Phone Etiquette and confidence handling high volumes of calls and messages across multiple channels.
- Excellent verbal and written communication skills in English; proficiency in Hindi or other regional languages is an advantage.
- Previous experience in fintech, banking, or financial services customer support is preferred.
- Comfort working with CRM tools, ticketing systems, and mobile app-based support workflows.
- Strong attention to detail, reliability, and the ability to follow structured processes while exercising sound judgment.
- Ability to work collaboratively in a hybrid environment, managing time effectively between office and remote work.
- Diploma or bachelor’s degree in any discipline is beneficial; relevant certifications in customer service or support are a plus.

📌 Customer Service Specialist (New Delhi)
🏢 Huru
📍 New Delhi