Fastbox Courier & Logistics is looking for a Customer Service Executive to join our Kochi office.

The candidate will be responsible for handling customer enquiries, providing shipment updates, coordinating with customers and courier partners, and supporting day-to-day customer service operations.

Key Responsibilities:

- Handle customer enquiries through phone, WhatsApp, and other communication channels.
- Provide shipment tracking and delivery updates to customers.
- Coordinate with courier partners and internal teams regarding shipments.
- Prepare and maintain basic shipment and customer records.
- Resolve customer complaints and provide suitable solutions.
- Follow up on pending and delayed shipments.




- Assist customers with booking and shipment-related queries.
- Support the team with daily office and customer service activities.

Requirements:

- Freshers are welcome to apply.
- Positive communication skills in English/Hindi and Malayalam.
- Basic computer knowledge.
- Customer-friendly attitude and willingness to learn.
- Ability to communicate professionally with customers.

Experience: Freshers / 1–2 years of experience preferred Job Type: Full-time

Location: Kochi, Kerala

Pay: ₹7,000.00 - ₹10,000.00 per month

Work Location: In person

📌 Customer Service Executive (CSE) (Kochi)
🏢 FASTBOX LOGISTICS SOLUTIONS
📍 Kochi