Company Description ARKNP (Bharat Tapp) is India’s leading NFC and Smart QR solution brand, built in Gwalior, Madhya Pradesh. The company designs NFC-enabled smart products such as digital visiting cards (V-Cards), custom acrylic QR standees, and tailored NFC solutions that help businesses connect with customers instantly.

Bharat

Tapp focuses on making digital identities accessible and affordable for a wide range of Indian businesses, including salons, restaurants, hospitals, gyms, retailers, and more. Its solutions bridge the gap between offline footfall and online presence, enabling quick Google reviews, social media engagement, and UPI payments. Every product reflects a commitment to quality, innovation, and reliability, proudly crafted in India for Indian businesses.

Role Description The Customer Service Executive is a full-time, on-site role based in Gwalior, responsible for delivering responsive and courteous support to Bharat Tapp’s business customers. Day-to-day tasks include handling inbound inquiries via phone, email, and messaging platforms, resolving product and service issues, and guiding customers in using NFC and QR solutions effectively. The role involves tracking and documenting customer interactions, escalating complex cases to appropriate teams, and following up to ensure timely resolution.





The Customer Service

Executive will collaborate with sales and operations teams to maintain high customer satisfaction and gather feedback that supports continuous improvement of products and services.

Qualifications

- Solid interpersonal skills and the ability to build professional, trust-based relationships with diverse customers.
- Customer service and customer support skills, including handling inquiries, troubleshooting issues, and providing clear guidance.
- Experience in customer satisfaction and customer service management, with a focus on maintaining service quality and follow-through.
- Excellent verbal and written communication skills in English and Hindi; additional regional languages are an advantage.
- Basic understanding of digital tools, QR codes, NFC technology, and mobile payment workflows; willingness to learn product features in depth.
- Strong problem-solving abilities, attention to detail, and the capacity to work in a fast-paced, customer-facing environment.
- Prior experience in customer-facing roles in retail, technology, or service industries is preferred.
- Minimum higher secondary education; a diploma or degree in business, communications

📌 Customer Service Executive (Gwalior)
🏢 BharatTapp
📍 Gwalior