- Key Responsibilities
- Visit customer sites for installation, inspection, servicing, and troubleshooting of machinery/equipment.

- Understand customer complaints and identify basic technical issues.

- Provide technical support to customers through phone, email, and site visits.

- Coordinate with senior service engineers for complex technical problems.

- Assist in machine installation, commissioning, testing, and maintenance.

- Explain machine operation and basic maintenance procedures to customers.

- Prepare service reports after customer visits.

- Maintain records of customer complaints, service calls, and resolutions.

- Coordinate with the Sales, Production, Design, and Service departments.

- Follow up with customers regarding pending service requirements.

- Ensure timely resolution of customer complaints.

- Maintain positive skilled relationships with customers.

- Follow company safety procedures and service guidelines.

- Travel to customer locations as required.

Work Location: In person

📌 Customer Service Engineer (Kanpur)
🏢 Sparkle Laser Technology
📍 Kanpur