Company Description Yoova Foodstuff Private Limited is dedicated to transforming the food and beverage industry by offering innovative, healthy, and flavorful products. The company focuses on replacing unhealthy eating habits with nutritious alternatives that maintain great taste.

Yoova operates three distinct brands: a cloud kitchen delivering convenient health-focused meals, a café model offering wholesome dining experiences, and MithaLite, a low-calorie dessert brand for guilt-free indulgence. Guided by a vision to become India’s first global leader in healthy and delicious foods, Yoova aims to positively influence lifestyles and dining choices. The company welcomes individuals interested in contributing to its mission of redefining modern food culture.

Role Description The Customer Service Consultant is a full time, on-site role based in Nashik. This role involves responding to customer inquiries across various channels, providing accurate information about menu items, orders, delivery status, and brand offerings. The consultant will handle customer feedback and complaints, resolve issues promptly, and work to ensure high levels of customer satisfaction.

Daily activities include managing customer interactions, documenting concerns, coordinating with kitchen and café teams,



and following up to ensure a positive customer experience. The role also includes maintaining service standards, supporting loyalty or promotional programs, and sharing customer insights with management to enhance overall service quality.

Qualifications

- Strong interpersonal skills to build rapport, communicate clearly, and manage diverse customer interactions.
- Customer service and customer support skills to handle inquiries, resolve issues, and deliver consistent, courteous assistance.
- Customer experience and customer satisfaction skills to understand customer needs, improve touchpoints, and foster repeat business.
- Basic computer literacy and comfort with customer service tools, POS systems, and messaging platforms.
- Previous experience in customer-facing roles, preferably in foodservice, hospitality, or retail.
- Ability to work in office in Nashik, including weekends or shifts as required.
- Strong problem-solving abilities, attention to detail, and a calm, professional approach under pressure.
- Minimum educational qualification: high school diploma; a degree in hospitality, business, or related fields is an advantage.

📌 Customer Service Consultant (Nashik)
🏢 Yoova Foodstuff Private
📍 Nashik