Company Description Fitspire – Health | Wellness is a growing health and wellness brand focused on fitness, agility, and overall well-being for people of all age groups. The company develops a wide range of products designed to be globally competitive in authenticity, safety, and performance. Fitspire is committed to becoming one of India’s leading and most respected wellness brands by promoting a stronger and healthier environment.

Its product portfolio is conceptualized around 100% vegan and vegetarian formulas that are free from chemicals and steroids, driven by innovation and scientific validation.

Role Description The Customer Service Associate is a full-time, on-site role based in New Delhi. This position is responsible for handling customer inquiries and concerns via phone, email, and other communication channels, ensuring timely and accurate responses. The associate will help customers understand products, process orders, manage returns or exchanges, and resolve issues to maintain a high level of customer satisfaction.

Daily tasks include documenting interactions, following up on unresolved queries, coordinating with internal teams, and providing feedback on recurring customer issues to improve overall customer experience.



The role also involves maintaining professional communication standards, adhering to company policies, and actively contributing to a positive, customer-focused workplace.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries and resolve issues effectively.
- Candidates should possess abilities in Customer Satisfaction and Customer Experience to ensure positive interactions and ongoing loyalty.
- Candidates should possess professional Phone Etiquette to handle calls clearly, courteously, and efficiently.
- Solid verbal and written communication skills, with the ability to explain information clearly and patiently.
- Basic computer proficiency and familiarity with CRM or ticketing systems is beneficial.
- Ability to work on-site in New Delhi, manage time effectively, and handle multiple queries simultaneously.
- Prior experience in customer-facing roles, preferably in health, wellness, or consumer products, is an advantage.
- Minimum high school diploma; a degree in business, communications, or related fields is preferred.

📌 Customer Service associate (New Delhi)
🏢 Fitspire - Health | Wellness
📍 New Delhi