Roles and Responsibilities :
- Provide exceptional customer support through email, chat, or other digital channels to resolve customer queries and concerns.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
Job Requirements :
- 0-12 years of experience in a similar role (non-voice process).
- Solid communication skills for effective written correspondence with customers.
- Ability to work on rotational shift.
- Basic computer knowledge for navigating various software applications such as CRM systems.
- Grad/undergrad fresher are ok .
📌 Customer Service Associate- Non voice- Jaipur
🏢 TP
📍 Jaipur