Company Description Jeebly is a tech-driven logistics brand focused on helping businesses and individuals seamlessly manage their shipments. The company is redefining “Last Mile Logistics 2.0” with Fast Mile Logistics, optimizing the fulfillment process to support same-day delivery trends. Since 2017, Jeebly has grown from delivering 0.1 million orders to over 20 million, reflecting strong market demand and operational scalability.

With a clear roadmap for expansion across the GCC and other high-potential markets, Jeebly offers opportunities to work in a dynamic, growth-oriented workplace.

Role Description The Customer Service Associate is a full-time, on-site role based in Ghaziabad. In this position, the associate will handle inbound and outbound customer interactions via phone, email, and chat, ensuring timely and accurate responses to inquiries and issues. Daily responsibilities include tracking shipments, resolving delivery-related concerns, updating customers on order status, and coordinating with internal logistics and operations teams.

The associate will document customer feedback, follow standard operating procedures, and contribute to continuous improvement of service processes and customer experience.



This role requires maintaining professional communication, adhering to company policies, and meeting performance targets related to response time, resolution rate, and customer satisfaction.

Qualifications

- Strong Customer Service and Customer Support skills, with the ability to manage a high volume of interactions professionally.
- Focus on Customer Satisfaction and Customer Experience, ensuring positive outcomes and long-term relationships.
- Excellent Phone Etiquette and clear verbal communication for handling calls in a courteous and efficient manner.
- Good written communication skills for email and chat support, and accurate data entry in customer records.
- Ability to work on-site in Ghaziabad, with flexibility to work shifts, weekends, or peak periods as required.
- Problem-solving skills, attention to detail, and the ability to stay calm under pressure in a fast-paced logistics environment.
- Basic computer proficiency and familiarity with CRM or ticketing systems; experience in logistics or e-commerce support is an advantage.

- High school diploma or equivalent required; further education in business, communications, or related fields is a plus.

📌 Customer Service Associate (Ghaziabad)
🏢 Jeebly
📍 Ghaziabad