Company Description SIDBI (Small Industries Development Bank of India), established on April 2, 1990 under an Act of the Indian Parliament, serves as the principal financial institution for the promotion, financing, and development of industries in the MSME sector. Its mandate includes coordinating with other institutions that support small-scale industries, ensuring a cohesive approach to MSME growth.

SIDBI focuses on industrial units that significantly contribute to national production, employment, and exports. The organization addresses both financial and non-financial gaps in the MSME ecosystem through indirect finance/refinance to banks and financial institutions, and direct finance in specialized areas such as risk capital, sustainable finance, receivable financing, and service sector financing.

Role Description This contractual third party roll full-time, on-site Customer Service Associate role is based in MIDC Bhosari Chinchwad Pune and supports SIDBI’s mission by delivering high-quality service to MSME clients and stakeholders. The role involves responding to customer inquiries via phone and in person, providing accurate information about SIDBI products and services, and guiding customers through basic processes and documentation requirements.

The associate will handle service requests, log and track customer interactions, and follow up to ensure timely resolution and satisfaction.



Daily responsibilities also include housekeeping, bank reconciliation, maintaining updated records, adhering to SIDBI’s service standards, and collaborating with internal teams to enhance overall customer experience.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues efficiently.
- Candidates should possess abilities in Customer Experience and Customer Satisfaction to ensure consistent, positive interactions and relationship-building.
- Candidates should possess qualified Phone Etiquette to manage calls clearly, courteously, and in alignment with organizational protocols.
- Relevant qualifications such as a bachelor’s degree in business, commerce, finance, or a related field.
- Strong communication skills in English and local languages, with the ability to explain processes in a clear, respectful manner.
- Basic computer literacy, including experience with CRM systems or customer service software, and accurate data entry skills.
- Ability to work in a structured, process-driven environment, with attention to detail and adherence to regulatory and organizational guidelines.
- Prior 1-2 years experience in banking, financial services, or public-sector customer-facing roles is an advantage.

📌 Customer Service Associate (Pune)
🏢 SIDBI(Small Industries Development Bank of India)
📍 Pune