Customer Relationship Manager

Department: Sales

Location: Ahmedabad, Gujarat

Experience: 2–3 years (premium real estate/hospitality/retail preferred)

Education: Graduate

Employment Type: Full time

Salary: ₹25,000 – ₹50,000 per month (based on experience)

About the Role

We are looking for a polished and dynamic Customer Relationship Manager to be the face of our sales team and the first meaningful touchpoint for every prospective client. This is not a back-office calling role – it's a client-facing relationship-building position where you will represent the Reneev brand with the presentation, confidence, and professionalism our projects deserve. You will own the client's journey from first enquiry to a well-managed handover to the senior sales team, ensuring every interaction feels premium, personalized, and trustworthy.

Key Responsibilities

Client Relationship Management

- Serve as the primary relationship point of contact for prospective clients, building trust and rapport from the very first interaction.
- Understand client requirements and present project offerings in a consultative, needs-based manner rather than a scripted pitch.
- Maintain ongoing relationships with prospects through personalized follow-ups across calls, messages, and site visits.

Lead & Pipeline Management

- Manage and nurture leads generated across channels (walk-ins, digital campaigns, referrals, and events) through to conversion-readiness.
- Maintain accurate and up-to-date records of client interactions and pipeline status in the CRM.
- Prioritize and follow up on leads in a timely,



organized manner to avoid drop-offs.

Communication & Client Experience

- Conduct outbound calls and client meetings with a confident, articulate, and professional demeanour.
- Handle client queries and objections with clarity, patience, and a solutions-first approach.
- Ensure every client experience – whether over a call or in person – reflects the premium positioning of Reneev's projects.

Sales Coordination

- Work closely with the senior sales team to support deal closures, site visit coordination, and documentation.
- Provide timely and structured handovers of qualified leads to senior sales members.
- Share client feedback and market insights with the sales and marketing teams to help refine messaging and offerings.

What We're Looking For

- Presentation & Personality: A well-groomed, presentable, and confident individual who carries themselves with professionalism in front of premium clientele.
- Experience: 2–3 years of sales or client-facing experience; prior exposure to premium real estate, hospitality, or luxury retail will be strongly preferred.
- Language Proficiency: Fluency in Gujarati is mandatory, along with strong verbal and written communication skills in English and Hindi.
- Tech-Savviness: Comfortable using CRM tools, digital communication platforms, and basic MS Office applications.
- Mindset: A dynamic, growth-oriented individual with a genuine customer-first approach and the drive to build a long-term career in premium real estate sales.
- Education: Graduate in any discipline.

📌 Customer Relationship Manager (Ahmedabad)
🏢 Reneev Developers
📍 Ahmedabad