Role & responsibilities:

- Build and maintain strong and professional relationships with customers and clients.
- Act as the primary point of contact for customer queries, requests, and concerns.
- Handle customer complaints and ensure timely resolution.
- Coordinate with internal departments to provide effective solutions to customers.
- Maintain proper records of customer interactions, feedback, complaints, and resolutions.
- Ensure timely follow-up with customers regarding their requirements and requests.
- Monitor customer satisfaction and take necessary actions to improve customer experience.
- Handle post-sales customer relationship activities.
- Communicate regularly with customers regarding project updates, services, and other important information.
- Prepare and maintain customer databases and CRM reports.
- Identify recurring customer issues and suggest improvements in processes and services.
- Coordinate with the Sales, Operations, Accounts, and Project teams for smooth customer service.




- Ensure all customer commitments are properly tracked and fulfilled within timelines.
- Prepare periodic MIS and customer relationship reports for management.
- Maintain confidentiality and professionalism while handling customer information.
- Support customer retention and develop long-term customer relationships.

Preferred candidate profile: - Experience in the Construction, Real Estate, Manufacturing, or Project-based industry will be preferred.

- Strong experience in handling customers and resolving customer concerns.
- Excellent verbal and written communication skills.
- Good coordination skills with internal teams and external clients.
- Professional personality and customer-oriented approach.
- Ability to handle pressure and manage multiple tasks

Perks and perks Provident fund, Health insurance

📌 Customer Relationship Manager (Pune)
🏢 Shriconst Formwork
📍 Pune