Location: Greater Noida West

Employment Type: Full-Time | On-Site

Experience Required: Minimum 2 Years

Industry: Construction / Architecture / Real Estate / Interior Design

About the Role

Samayugma Pvt Ltd is looking for a proactive and customer-focused CRM Specialist to manage and strengthen relationships with prospective and existing customers.

The role involves maintaining seamless communication throughout the customer journey—from initial inquiry and sales follow-ups to project onboarding, execution updates, and ongoing customer support.

Key Responsibilities

- Manage and nurture relationships with prospective and existing customers.
- Handle customer inquiries and ensure timely and professional communication.
- Maintain and regularly update customer information, interactions, follow-ups, and lead status in the CRM system.
- Track leads and ensure consistent follow-ups to support the sales team in converting prospects into projects.
- Coordinate with Sales, Architecture, Interior Design, Project Management, and Site Execution teams for customer requirements and updates.
- Provide customers with relevant project progress, milestone, timeline, and deliverable updates.
- Address customer concerns and coordinate with internal teams for timely resolution.
- Maintain proper records of customer communication, commitments, feedback, and important discussions.
- Gather customer feedback at different stages of the project and identify opportunities to improve the overall customer experience.
- Prepare periodic CRM, follow-up, customer interaction,



and satisfaction reports for management.
- Proactively identify communication gaps, pending actions, and potential customer experience issues.
- Support initiatives focused on improving customer satisfaction, engagement, referrals, and retention.

Qualifications & Experience
- Bachelor’s degree in any discipline.

• Minimum 2 years of experience in CRM, Customer Relationship Management, Client Servicing, Customer Success, Sales Coordination, or a similar role.

• Experience in Construction, Architecture, Real Estate, or Interior Design will be strongly preferred.

- Experience in handling customers for high-value products or services will be an added advantage.

Key Skills

- Excellent verbal and written communication skills.
- Strong customer handling and relationship management abilities.
- Valuable understanding of CRM software and lead management processes.
- Strong follow-up, coordination, and organisational skills.
- Ability to professionally handle customer concerns and difficult conversations.
- Proficiency in MS Excel / Google Sheets and reporting.
- Ability to coordinate effectively across multiple departments.
- Strong attention to detail, ownership, and accountability.

What We’re Looking For

We are looking for someone who is organised, proactive, customer-centric, and highly responsible —someone who can take ownership of customer communication and ensure that every client receives a professional, transparent, and well-coordinated experience throughout their journey with Samayugma Pvt Ltd.

📌 Customer Relationship Management Specialist (Noida)
🏢 Samayugma
📍 Noida