Job Summary

To deliver high-quality training in Information Technology (IT), IT Enabled Services (ITES), and Domestic IT Help Desk operations, in accordance with NSDC Sector Skill Council (SSC) standards, ensuring trainees acquire industry-relevant technical and soft skills for employability.

Job Details

- Position: Faculty - IT/ITES and IT Help Desk

- Location: Kolar, Karnataka

- Reporting to: Lead Programs / Project Coordinator

Responsibilities

- Training Delivery: Conduct classroom and practical sessions on IT fundamentals, computer operations, and ITES processes as per the prescribed NSDC curriculum.

- Deliver modules on IT helpdesk operations - ticketing systems, troubleshooting, customer handling.

- Deliver modules on networking fundamentals, hardware basics, and OS installation.

- Deliver modules on soft skills, communication, and workplace etiquette relevant to ITES.

- Use NSDC-approved lesson plans, participant handbooks, and assessment frameworks.

- Facilitate hands-on learning through labs, simulations, and case studies.

- Assessment & Evaluation: Evaluate student performance through assignments, quizzes, and practical demonstrations.

- Maintain trainee attendance, progress, and assessment records as per NSDC.

- Support in internal and external assessments conducted by NSDC or its partners.

- Curriculum & Documentation: Ensure alignment of training content with Qualification Packs (QPs) such as Customer Relationship Management - Domestic Non-Voice.

- Maintain training records, session plans, and feedback reports.





- Provide timely updates and contribute to field reports, monthly progress reports, and M&E.;

Qualifications

- Graduate in Computer Science/Information Technology/Electronics/related field.

- Diploma in Computer Science/IT with relevant certifications.

- NSDC/SSC Certified Trainer in IT/ITES or Domestic IT Help Desk (preferred).

- Minimum 2-3 years of experience in teaching/training in the IT/ITES domain.

- Practical exposure in Help Desk / IT Support / BPO / Technical Support setting preferred.

- Background working with persons with disabilities or marginalized youth (highly desirable).

- Coordinate with the placement officer for trainees placement and further skills linkages.

Key Skills and Competencies

- Strong knowledge of computer hardware, networking, and OS troubleshooting

- Proficiency in MS Office, data entry, email, and internet tools

- Ability to manage classroom training and motivate learners

- Knowledge of NSDC/Skill India framework and digital learning tools

Other Requirements

- The future job holder is expected to adhere to CBM India s policies and procedures, commit to CBM India s Child Safeguarding Policy and Code of Conduct, and follow CBM India s safety & security protocols.

- CBM India encourages persons with disabilities and women to explore this important opportunity.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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