LOOKING FOR CRE (Customer relationship Executive )
*MALE CANDIDATES FOR DELHI /NCR
&
* MALE AND FEMALE BOTH FOR JAIPUR
Role & responsibilities
- Manage customer interactions and enhance overall visitor experience at the mall.
- Handle customer registrations, app downloads and customer engagement initiatives.
- Manage voucher collection, inventory and distribution as per brand agreements.
- Coordinate with retailers for events, collaborations and other mall initiatives.
- Maintain and update retailer/customer contact databases.
- Coordinate store exit approvals and related processes.
- Manage timely updates on the mall website, app and mall map.
- Update content on digital pods, TV screens and other mall communication platforms.
- Support MPR/Marketing initiatives and ensure smooth execution of events and promotions.
- Address customer queries and coordinate with relevant teams for prompt resolution.
- Maintain daily MIS, reports and required documentation.
- Build and maintain solid relationships with retailers and customers to support engagement and loyalty.
Preferred candidate profile
- Graduate in any discipline; Hospitality / Retail Management / Marketing preferred.
- 1 to 3 years of experience in Customer Relationship Management, Customer Experience, Retail, Hospitality, Mall Operations, MPR/Marketing or PR.
- Strong customer handling and communication skills with a pleasant and approachable personality.
- Experience in retailer/vendor coordination and event collaboration will be preferred.
- Comfortable with calling, customer engagement and relationship management.
- Basic knowledge of MS Office, MIS, data management and documentation.
- Should be comfortable handling website/app updates, digital screens/content updates and customer databases.
- Proactive, presentable, target-oriented and capable of coordinating with multiple stakeholders.
- Candidates with mall, hotel, restaurant/F&B; or retail background can be considered.