Company Description Gynocci is India’s premier diagnosis-led Ayurvedic health brand, focused on reproductive wellness and fertility for all genders. The organization combines traditional Ayurvedic principles with modern diagnostic methods to deliver personalized treatment plans. Gynocci emphasizes evidence-based practices, patient-centric care, and long-term wellness outcomes.

Team members collaborate across clinical, operations, and customer support functions to provide accessible, high-quality reproductive health solutions.

Role Description The Customer Relationship Management Manager is a full-time, in office role based in Jaipur. This role is responsible for overseeing the end-to-end customer lifecycle, including onboarding, engagement, retention, and reactivation. The Manager will design and execute CRM strategies, segment customer groups, and coordinate personalized communication campaigns across phone, email, and digital channels.

Daily tasks include monitoring CRM metrics, analyzing customer behavior and feedback, optimizing workflows, and collaborating with sales, marketing, and operations teams to ensure a consistent and supportive customer experience. The role also involves managing CRM tools, documenting processes, leading small projects to enhance customer satisfaction, and training team members on best practices.

Qualifications





- Strong Analytical Skills with the ability to interpret customer data, track performance metrics, and derive actionable insights.
- Excellent Communication skills, including clear written and verbal communication and the ability to build trust with diverse customer groups.
- Proven Sales and customer relationship management experience, with a focus on retention, upselling, and cross-selling in a service-oriented environment.
- Experience with Market Segmentation and targeted campaigns to improve engagement and conversion across different customer profiles.
- Solid Project Management skills to plan, execute, and monitor CRM initiatives and cross-functional improvements.
- Hands-on experience with CRM platforms or customer databases; proficiency in basic data analysis tools (e.g., Excel, dashboards) is preferred.
- Background in healthcare, wellness, or consumer services is an advantage; familiarity with Ayurvedic or reproductive health is a plus.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.
- Ability to work on-site in Jaipur, collaborate in a team setting, and maintain a high level of confidentiality and empathy in customer interactions.

📌 Customer Relationship Management Manager (Jaipur)
🏢 Gynocci
📍 Jaipur