We are looking for a customer-focused and enthusiastic Customer Relationship Executive (CRE) to build solid relationships with customers, understand their requirements, resolve queries, and support business growth. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customers professionally.

Key Responsibilities

- Communicate with existing and prospective customers through phone calls, WhatsApp, email, and other channels.

- Understand customer requirements and provide appropriate information about products/services.

- Follow up with leads, enquiries, and prospective customers in a timely manner.

- Maintain strong and positive relationships with existing customers.

- Handle customer queries, complaints, and requests professionally and ensure timely resolution.

- Coordinate with sales,



operations, and other internal teams to address customer requirements.

- Maintain accurate customer records and update CRM/database regularly.

- Conduct regular follow-ups to improve customer satisfaction and retention.

- Identify opportunities for upselling, cross-selling, and repeat business where appropriate.

- Collect customer feedback and share insights with the relevant teams.

- Prepare regular reports on customer interactions, follow-ups, leads, and conversions.

- Meet assigned customer service, follow-up, and business targets.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Thrissur)
🏢 Job Vista
📍 Thrissur