Customer Relationship Executive (CRE)

Company: OX Agry Pvt Ltd

Location: Palani, Tamil Nadu

Department: Customer Relationship

Openings: 2

Experience: 0–10 Years

Employment Type: Full-time

Work Mode: Work from Office

About the Role

OX Agry Pvt Ltd is looking for a Customer Relationship Executive (CRE) to manage the end-to-end machinery-service relationship through our digital platform.

This is a customer relationship, booking, and operations coordination role — not a telecalling role.

You will coordinate the complete service journey from farmer booking to machinery allocation, field coordination, work completion, and customer feedback.

Key Responsibilities

- Own the end-to-end customer relationship throughout the machinery-service journey.
- Handle farmer and machinery-owner queries and booking requests.
- Manage and coordinate machinery bookings through the OX Agry digital platform.
- Check booking requirements and allocate suitable machinery based on availability.
- Explain machinery services, offers, pricing, and availability to customers.
- Schedule machinery and coordinate with machinery owners and operators.
- Follow up on bookings until the farm work is successfully completed.
- Handle operational queries from farmers, machinery owners, and operators.
- Coordinate with relevant teams to resolve operational issues.
- Maintain strong relationships with farmers and collect post-service feedback.
- Escalate complaints and recurring issues appropriately.
- Accurately update booking and operational information in the OX Agry application.

Educational Qualification

- Bachelor's degree in any discipline or equivalent.

Experience

- 2–10 years of relevant experience in customer relationship, operations, coordination, or customer-facing roles.
- Candidates with 0–2 years of experience may apply for the Customer Relationship Executive Internship.
- The internship will provide practical exposure to customer relationship management, digital platform operations, machinery bookings, and service coordination.
- Based on performance and business requirements, successful interns may be considered for full time employment after completing the 3-month internship.

Language Skills

- Fluency in Tamil is essential.




- Basic English reading and writing skills.

Technical Skills

- Comfortable using computers, smartphones, and mobile applications.
- Basic knowledge of MS Excel or Google Sheets.
- Comfortable handling operational calls with farmers, machinery owners, and operators.
- Ability to use digital platforms to update bookings, customer details, and operational information.
- Basic English for application usage and easy reports.

Soft Skills

- Strong communication and relationship-building skills.
- Strong coordination and follow-through.
- Good problem-solving ability.
- Active listening skills.
- Ability to manage multiple bookings and follow-ups.
- Patient and calm approach while handling customer concerns.
- Ability to work effectively with multiple stakeholders.

Agricultural Knowledge

- Knowledge of agricultural machinery, farming terms, or agricultural services is not required.
- Candidates with such knowledge may have an added advantage.
- Relevant product, process, machinery-service, and basic agricultural knowledge will be covered as part of the training provided after joining.

Work Location & Schedule

- Location: Palani, Tamil Nadu
- Work Mode: Work from Office
- First Shift: 7:00 AM – 4:30 PM
- Second Shift: 10:30 AM – 8:00 PM
- Shift Rotation: Weekly rotation between first and second shifts
- Weekly Off: One rotational weekly off
- Work from Home: Not available

Salary & Benefits Salary: Based on experience and finalized during the offer discussion.

Performance Incentives: Performance-based seasonal incentives may be applicable during peak agricultural seasons. Incentives are variable, non-guaranteed, and subject to business requirements and management discretion.

Career Growth

Customer Relationship Executive → Senior Executive → Operations Team Lead

This role provides an prospect to build a career in a digital platform-driven AgriTech environment.





You will gain practical experience in:

- Digital platform operations
- Customer relationship management
- Machinery booking and service coordination
- Agricultural technology and machinery-service operations
- Field-level coordination
- Stakeholder management
- End-to-end service operations

As you gain experience and demonstrate strong performance, you can progress into senior customer relationship and operations leadership roles.

Selection Process

- Application Review – Resume screening
- Round 1: Aptitude & Operations Scenario Test – 45 minutes
- Round 2: Communication & Language Assessment – 30 minutes
- Round 3: Role-Based Interview – 30 minutes
- Round 4: Managerial Interview
- Round 5: HR Interview – 15 minutes

All interviews are scheduled rounds. Why Join OX Agry Pvt Ltd?

- Work with a digital-first AgriTech platform that connects farmers, machinery owners, and operators through technology.
- Gain hands-on experience with a real-world digital platform used to manage machinery bookings and agricultural service operations.
- Build expertise in technology-driven customer relationship and operations management.
- Gain practical experience in agricultural technology and machinery-service operations while working directly with customers and operational stakeholders.
- Develop skills in digital booking, service coordination, and end-to-end service operations.
- Work closely with farmers, machinery owners, and operators as part of a technology-enabled agricultural ecosystem.
- Build a career at the intersection of digital platforms, customer relationship management, and agricultural operations.
- Grow into higher responsibilities in customer relationship and operations leadership.

Interested in Joining OX Agry? Join OX Agry Pvt Ltd and build your career while working with a digital AgriTech platform transforming the way agricultural machinery services are coordinated and delivered.

Apply through our Careers Page:

https://oxgroup.in/careers/

Interested candidates can apply through the OX Group Careers Page and become part of OX Agry Pvt Ltd's growing digital AgriTech team.

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Palani)
🏢 OX SoftwareS Private
📍 Palani