We are looking for a proactive and result-driven Retention Manager who can manage customer relationships, ensure timely payment collections, reduce churn, and enhance customer satisfaction in the international (USA) market.

Key Responsibilities

- Ensure timely payment collection from existing customers
- Build robust relationships and improve customer retention
- Identify churn risks and take preventive actions
- Handle objections to reduce cancellations and refunds
- Coordinate with sales, operations, and academic teams
- Maintain CRM records and customer interaction data
- Follow up for renewals, upgrades, and continued engagement
- Ensure a smooth and positive customer journey

Eligibility

- Experience in Customer Retention / Customer Success / International Sales
- EdTech or International Process experience preferred
- Strong communication and negotiation skills
- Comfortable working in night shift (USA market)
- Immediate joiners preferred

📌 Customer Relations Specialist (Kolkata Metropolitan Area)
🏢 Connect2Learn
📍 Kolkata Metropolitan Area