The Customer Relationship Executive is responsible for managing client interactions, addressing queries, and ensuring a smooth customer experience. The role includes coordinating with internal teams, maintaining customer satisfaction, and handling basic inside-sales activities.
Responsibilities:
· Build and maintain strong relationships with customers.
· Handle customer queries, concerns, and feedback promptly.
· Follow up with clients to ensure satisfaction with products/services.
· Coordinate with internal teams (sales, operations, support) for smooth customer service.
· Maintain customer records and update information in CRM/software.
· Resolve issues professionally and ensure a positive customer experience.
· Assist in onboarding current clients and guide them through processes.
· Identify customer needs and share upselling or cross-selling opportunities with the sales team.
· Prepare reports on customer interactions, feedback, and follow-ups.
· Ensure timely communication with clients via calls, emails, and messages.
Requirements:
· Good communication and interpersonal skills.
· Customer-focused attitude and problem-solving skills.
· Basic computer knowledge and familiarity with CRM tools (preferred).
· Ability to work in a team and handle customer escalations calmly.
· Previous experience in customer service or relationship management is a plus.