- Receive customers and understand their service requirements.
- Prepare Job Cards and update customer/vehicle details.
- Coordinate with Service Advisors and Technicians regarding vehicle status.
- Prepare accurate service estimates and invoices.
- Ensure correct billing of labour, parts, oil and other service items.
- Process cash, UPI, card and other customer payments.
- Explain invoice details and charges to customers.
- Coordinate vehicle delivery after completion of billing and payment.
- Handle customer queries and complaints professionally.
- Maintain daily billing, delivery and service records.
- Follow up with customers for pending payments and service-related issues.
- Ensure proper documentation and filing of service records.
Required Skills:
- Good communication and customer-handling skills.
- Basic computer and MS Excel knowledge.
- Knowledge of billing software/DMS is preferred.
- Basic understanding of two-wheeler service and spare parts.
- Accuracy in billing and cash handling.
- Ability to coordinate with multiple departments.
- Support customer satisfaction and service center targets.