- Identify and engage inactive customers through structured follow-ups and reactivation campaigns.
- Drive repeat purchases and increase revenue from existing customers.
- Build and maintain strong relationships with customers to improve retention and loyalty.
- Understand customer requirements and recommend suitable products through effective product counselling.
- Drive cross-selling and upselling opportunities to increase customer value.
- Conduct regular follow-ups with customers and ensure timely closure of sales opportunities.
- Manage customer interactions, follow-up activities, and sales data through the CRM system.
- Track customer purchase behaviour and identify opportunities for repeat business.
- Work towards improving customer retention,
repeat purchase frequency, and customer lifetime value.
- Achieve assigned revenue, conversion, and customer reactivation targets.
- Maintain high follow-up discipline and ensure no potential sales prospect is missed.
- Coordinate with the Customer Growth team to support customer engagement and retention initiatives.
- Prepare and share regular reports on customer reactivation, conversions, repeat revenue, and follow-up status.
Preferred candidate profile Experience in the Healthcare, Wellness, FMCG, or similar customer-focused industry will be preferred.