Job Summary:

We are looking for a Customer Grievance Officer to handle customer & Employees complaints and ensure timely and effective resolution while maintaining a high level of customer satisfaction.

Key Responsibilities:

- Receive, register, and resolve customer complaints through calls, emails, and other channels.
- Understand customer concerns and provide appropriate solutions within the defined TAT.
- Coordinate with internal departments to resolve customer grievances.
- Follow up on pending complaints and ensure timely closure.
- Maintain proper records and documentation of all complaints and resolutions.
- Escalate unresolved or critical complaints to the concerned senior team.
- Prepare regular MIS/reports on complaints, TAT, and resolution status.
- Ensure compliance with company policies and applicable regulatory guidelines.




- Identify recurring customer issues and suggest process improvements.
- Maintain professional communication and a customer-friendly approach.

Key Skills:

- Good communication and interpersonal skills.
- Strong problem-solving and negotiation skills.
- Customer-handling and complaint-resolution skills.
- Good follow-up and coordination abilities.
- Basic knowledge of MS Excel and MIS reporting.
- Ability to work under pressure and meet TAT.
- Experience in NBFC, Banking, Financial Services, or Loan Industry is preferred.

Experience: 3-7 years

Qualification: Any Graduate

Location: Nanakramguda hyderabad

Employment Type: Full time

📌 Customer Grievance Officer (Hyderabad)
🏢 Keertana Finserv
📍 Hyderabad