- Welcome and greet customers visiting the CARS24 hub in a warm and qualified manner.
- Understand customer requirements and guide them to the appropriate team or service.
- Coordinate with Car Advisors to ensure smooth customer handover.
- Assist customers with the check-in process and provide necessary guidance during their visit.
- Coordinate and support customers with test-drive scheduling and arrangements.
- Ensure customers have a smooth, comfortable, and positive experience at the hub.
- Handle basic customer queries and provide accurate information or coordinate with the relevant internal team for resolution.
- Maintain effective coordination with Car Advisors and other internal departments.
- Ensure the customer waiting and reception area is maintained in a professional and welcoming manner.
- Follow company processes and service standards while interacting with customers.
- Escalate customer concerns or issues to the appropriate team whenever required.
- Maintain a professional appearance and positive attitude at all times.
Candidate Requirements
- Good verbal communication and interpersonal skills.
- Strong customer-service orientation and a positive attitude.
- Well-presented, confident, and professional personality.
- Comfortable interacting with customers in a showroom/hub environment.
- Ability to coordinate effectively with multiple internal teams.
- Basic understanding of customer service and front-desk operations.
- Ability to handle customers patiently and professionally.
- Freshers are welcome to apply.
- Candidates with prior experience in customer service, front office, hospitality, retail, automobile, showroom, or other customer-facing roles will be preferred.