Laser Guru is a gifting and personalization company specializing in customized products. We receive orders through online channels and e-commerce marketplaces, where customers provide their personalization and customization requirements.

We are looking for a Customer Coordination & E-Commerce Order Executive who will be responsible for communicating with customers, collecting missing customization details, and ensuring online orders are complete and ready for processing.

Key Responsibilities

- Communicate with customers through phone calls, WhatsApp, chat, and other online platforms.
- Review incoming online orders and check whether all required customization details have been provided.
- Contact customers when information such as names, dates, photos, text, designs, sizes, colors, or other customization details is missing or unclear.
- Coordinate with customers to confirm their requirements before the order goes into production.




- Handle customer questions and provide transparent information about orders and customization options.
- Accept, review, and process orders received through e-commerce marketplaces and online channels.
- Manage online scheduling and appointment/order-related coordination when required.
- Follow up with customers for pending information, approvals, or confirmations.
- Maintain accurate records of customer communication and order details.
- Coordinate with the production and internal teams to ensure the correct customization details are available for every order.
- Identify and resolve order-related issues quickly to avoid production or delivery delays.
- Ensure a smooth customer experience from order confirmation through completion.

Pay: From ₹12,000.00 per month

Education

- Higher Secondary(12th Pass) (Preferred)

Work Location: In person

📌 Customer Coordination & E-Commerce Order Executive (Mumbai)
🏢 Laser Guru
📍 Mumbai