1. Collect weekly/monthly schedules and ad-hoc requirements from all customers (email, calls, customer portals).
2. Convert every requirement into an entry in the Order Tracking Sheet — part number, quantity, due date, customer PO reference.
3. Keep the Order Tracking Sheet updated daily: status of each order (pending / in production / ready / dispatched).
4. Prepare a weekly dispatch plan in coordination with the production team, based on actual production status vs. customer due dates.
5. Flag delays early — if production is behind, inform the customer proactively with a revised date before they ask.
6. Ensure dispatches go out as planned: coordinate packing, documentation (invoice, challan, e-way bill) and transport.
7.
Follow up with customers after dispatch to confirm receipt and close the order.
8. Handle customer queries, complaints and schedule changes; route quality issues to the QC team and track closure.
9. Coordinate internally with production, stores, QC and accounts so customer commitments are met. 10. Share a weekly customer-wise order status report with management.
10.Share a weekly customer-wise order status report with management. Pay: ₹30,000.00 - ₹35,000.00 per month