– Customer Support Executive

: Customer Support Executive – Real Estate

Company: Pacific Habitats India Pvt. Ltd.

Location: Lucknow, Uttar Pradesh

Department: Customer Support

Employment Type: Full-Time

About the Role

We are looking for a Customer Support Executive who will be responsible for handling customer queries, maintaining strong customer relationships, coordinating with internal teams, and ensuring a smooth customer experience throughout the property-buying journey.

The ideal candidate should have excellent communication skills, a customer-friendly attitude, good follow-up skills, and the ability to coordinate effectively with Sales, Accounts, Legal, Projects, and Site teams.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email, and face-to-face communication.
- Provide customers with accurate information regarding projects, locations, pricing, availability, payment schedules, and other project-related details.
- Understand customer concerns and ensure timely resolution of queries and complaints.
- Coordinate with the Sales, Accounts, Legal, Projects, and Site teams to resolve customer-related issues.
- Follow up with customers regarding payments, documentation, site visits, bookings, and other requirements.
- Assist customers with documentation, agreements, receipts, and other necessary formalities.
- Coordinate and follow up for site visits and customer meetings whenever required.
- Keep customers updated about project progress, important timelines, documentation requirements,



and other relevant developments.
- Handle customer complaints professionally and escalate unresolved issues to the concerned senior/team.
- Maintain regular communication with existing customers to ensure a positive customer experience.
- Collect customer feedback and communicate relevant feedback to management.
- Prepare basic daily/weekly reports and MIS related to customer queries, follow-ups, complaints, and resolutions.
- Ensure all customer commitments and follow-ups are tracked and completed within the required timeline.
- Maintain a skilled and positive relationship with customers at all times.
- Perform other customer-support and coordination activities as assigned by management.

Requirements
- Qualification: Graduate in any discipline.
- Experience: 1–3 years in Customer Support, Client Relationship, Real Estate, or a similar customer-facing role.
- Real estate experience will be an advantage.
- Excellent verbal and written communication skills.
- Good Hindi and basic-to-good English communication skills.
- Strong customer-handling and problem-solving abilities.
- Good follow-up and coordination skills.
- Comfortable using MS Office, WhatsApp, Email, and CRM software.
- Good organizational skills with the ability to manage multiple customers and tasks simultaneously.
- Professional, polite, patient, and customer-focused approach.
- Ability to work effectively with different internal teams.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (Lucknow)
🏢 Pacific Habitats India
📍 Lucknow