We are looking for a responsible and customer-focused Customer Care Executive to manage communication with our doctors, dental clinics, and customers and ensure a smooth experience throughout their association with Precisaligner.

Key Responsibilities:

- Communicate with doctors, clinics, and customers through calls, WhatsApp, and other communication channels.

- Handle customer queries related to orders, cases, treatment planning, aligners, delivery, and other services.

- Coordinate with internal teams to resolve customer concerns and ensure timely solutions.

- Follow up on pending cases, orders, approvals, payments, and deliveries when required.

- Maintain professional and positive relationships with doctors and clinic teams.





- Understand customer requirements and provide accurate information or coordinate with the appropriate department.

- Track customer complaints and ensure proper follow-up until resolution.

- Collect customer feedback and share key concerns and suggestions with management.

- Maintain proper records of customer interactions, complaints, follow-ups, and case updates.

- Support the team in improving customer satisfaction and overall service quality.

- Ensure timely communication and regular updates to customers regarding their cases.

- Prepare basic customer service reports and provide daily or weekly updates to the reporting manager.

📌 Customer Care Executive (Chennai)
🏢 Precisaligner
📍 Chennai