- Handle inbound and outbound customer calls professionally.

- Attend customer queries related to products, orders, delivery status, and services.

- Make follow-up calls to customers regarding orders, payments, feedback, and service requests.

- Maintain good customer relationships through effective communication.

- Record customer interactions, complaints, and follow-up details in the system.

- Coordinate with Sales, Logistics, Accounts, and Operations teams for customer-related requirements.

- Resolve customer complaints and ensure timely closure of issues.

- Provide accurate information about products, offers, pricing, and company policies.

- Support sales and customer retention activities through regular customer communication.

- Maintain daily call reports and update customer records.

- Escalate customer issues to the concerned department whenever required.

Pay: ₹14,000.00 - ₹17,000.00 per month

Perks

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Tele calling) (Kochi)
🏢 Seaberry Foods Private
📍 Kochi