About the Role

Rootwise Aesthetics is seeking a proactive and detail-oriented Customer Care Executive to support patient engagement and clinic operations. The ideal candidate will be responsible for handling patient follow-ups, converting inquiries into appointments, and managing clinic inventory to ensure smooth day-to-day functioning.

This role is ideal for candidates with experience in customer service, telecalling, hospitality, healthcare, wellness, pharmacy, or clinic administration.

Key Responsibilities

Patient Communication & Telecalling

Follow up with leads generated through WhatsApp, Instagram, Meta Ads, Practo, and other channels

Schedule and confirm patient appointments

Conduct follow-up calls for consultations, treatments, and reviews

Maintain regular communication with patients to improve retention and satisfaction

Handle inbound inquiries and provide accurate information about clinic services

Maintain and update patient records in the clinic management system

Lead Conversion

Convert inquiries into booked consultations

Track lead status and ensure timely follow-ups

Coordinate with doctors and front office staff to optimize patient experience

Meet appointment booking and follow-up targets

Inventory Management

Monitor stock levels of skincare products, consumables, and clinic supplies

Maintain inventory records and stock registers





Coordinate procurement and replenishment of supplies

Conduct periodic stock audits and report discrepancies

Ensure proper storage and organization of inventory

Requirements

Bachelor's degree in any discipline

Excellent communication skills in Tamil and English

Strong telephone etiquette and customer-handling skills

Basic computer proficiency (MS Excel, Google Sheets, email)

Good organizational and record-keeping abilities

Ability to multitask and work in a fast-paced environment

Prior experience in telecalling, customer service, clinic administration, hospitality, pharmacy, or healthcare is preferred

Preferred Qualifications

Experience in aesthetic, dermatology, wellness, healthcare, or hospitality sectors

Familiarity with CRM software and inventory tracking systems

Strong follow-up and relationship-building skills

Compensation

Salary: ₹10,000 – ₹15,000 per month (based on experience and skills)

Performance-based incentives

Career growth opportunities within the organization

Work Schedule

Monday to Saturday

10:00 AM – 7:00 PM

How to Apply

Interested candidates can call: +91 (phone hidden)

Or send their resume to: [email protected]

Work Location: In person

Pay: ₹10,000.00 - ₹25,000.00 per month

Advantages

- Cell phone reimbursement

Work Location: In person

📌 Customer Care Executive (R.S. Puram)
🏢 Hairavs Healthcare Private
📍 R.S. Puram