We are looking for a customer-focused and enthusiastic Customer Care Executive to handle customer queries, complaints, service requests, and provide timely solutions. The candidate will be responsible for maintaining positive customer relationships and ensuring a high level of customer satisfaction.
- Handle customer queries through calls, emails, chat, and other communication channels.
- Understand customer concerns and provide accurate and timely solutions.
- Handle complaints professionally and ensure effective resolution.
- Escalate complex issues to the appropriate department or senior team.
- Maintain accurate records of customer interactions in CRM or company systems.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Provide customers with accurate information about products, services, policies, and processes.
- Maintain a qualified, polite, and empathetic approach while communicating with customers.
- Coordinate with internal departments to resolve customer issues.
- Meet defined customer service and performance targets.
- Maintain confidentiality of customer information.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Care Executive (CCE) (Noida)
🏢 Coxfuture
📍 Noida
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