- Answers incoming customer calls regarding product problems, service questions and general client concerns

- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

- Update customer information in the customer service database during and after each call

- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

- Impact the companys bottom line by problem solving and turning frustrated clients into repeat customers

REQUIREMENT:

- Good verbal and written communication skills.

- Graduate / Diploma holder in mechanical or automobile engineering

- Age : 18 years and above.

- Skillset : Good Communication Skills in English, Hindi

- Basic knowledge in Computers is a must.

Person Specifications:

- Positive English communication skills Verbal & written.

- Basic knowledge of Excel

- Should be able deal corporate customers.

- Should be target oriented.

📌 Customer Care Executive (Pune)
🏢 Digitide Solutions
📍 Pune