- Toll-Free Call System Monitoring and Support
- Monitor and manage the toll-free call system to ensure accurate call routing and proper documentation.
- Ensure timely response to customer inquiries while maintaining high service standards.
- Handle customer queries, resolve issues efficiently, and follow up until closure.
- Generate periodic call reports and coordinate with concerned departments for prompt resolution.
- Maintain and regularly update the customer care call tracker.
- Field Staff Travel & Ticket Booking
- Book travel tickets and hotel accommodations for field staff for outstation assignments as per request.
- Arrange travel bookings for the VP, ensuring timely and efficient coordination.
- Maintain proper records of all ticket bookings, including travel details, dates,



and cost tracking for accountability and reporting purposes.
- Field Staff Joining Kit Management
- Maintain and update the joining kit tracker.
- Confirm receipt of kits with field staff and resolve delivery issues.
- Sample Coordination
- Coordinate and dispatch sample requests from field staff.
- Maintain a tracker for sample requests and share dispatch details.
- Follow up on pending samples until completion.
- Sales Support
- Prepare and submit the instrument sales report to the VP-Sales & Marketing on timely basis.
- Monitor and follow up on the recent joiners’ CVL list to ensure timely completion.

📌 Customer Care Executive (Chennai)
🏢 Athenese Dx Private
📍 Chennai