Roles & Responsibilitie

1. Customer Handling

- Welcome and assist customers visiting the showroom.
- Understand customer requirements and provide appropriate assistance.
- Maintain a professional and friendly relationship with customers.
- 2. Customer Follow-Up
- Follow up with enquiries, walk-in customers, leads, and prospects.
- Make regular follow-up calls regarding vehicle purchase decisions.
- Update customer interactions and follow-up status in CRM/DMS.
- 3. Test Drive Coordination
- Coordinate and schedule test drives for interested customers.
- Ensure proper customer details and test-drive records are maintained.
- Follow up with customers after the test drive.
- 4. Sales Support
- Coordinate with the Sales Team for customer requirements and enquiries.
- Support sales executives in converting enquiries into bookings.
- Provide customers with information regarding vehicle models, variants, features, offers, finance, and insurance.
- 5. Customer Feedback
- Collect customer feedback regarding showroom visits, sales process, and service experience.
- Handle basic customer concerns and coordinate with the concerned department for resolution.
- Escalate unresolved complaints to the appropriate manager.
- 6. Delivery Coordination
- Coordinate with the Sales, Finance, Insurance, and Delivery teams for smooth vehicle delivery.
- Contact customers regarding delivery schedules and required documentation.




- Ensure proper customer communication before and after delivery.
- 7. Customer Retention
- Maintain regular communication with existing customers.
- Inform customers about new models, offers, campaigns, service schedules, and other dealership activities.
- Build long-term customer relationships and encourage repeat business and referrals.
- 8. CRM / DMS Management
- Maintain accurate customer records in CRM/DMS.
- Update enquiry, follow-up, booking, delivery, and customer feedback details regularly.
- Prepare daily and monthly customer follow-up reports.
- 9. Customer Satisfaction
- Ensure a high level of customer satisfaction throughout the buying journey.
- Conduct post-delivery calls to check customer satisfaction.
- Identify customer concerns and coordinate with relevant departments for timely resolution.
- 10. Other Responsibilities
- Participate in showroom events, customer meets, promotional activities, and campaigns.
- Maintain confidentiality of customer information.
- Achieve assigned customer follow-up and satisfaction targets.
- Perform other duties assigned by the CRM Manager / Sales Manager / General Manager.

Pay: ₹10,000.00 - ₹18,000.00 per month

Perks

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (CCE) (Tiruchirappalli)
🏢 Sree Karpagamoorthy Motors
📍 Tiruchirappalli