We are looking for a customer-focused and well-spoken Telecaller to manage patient inquiries, appointment bookings, follow-up calls, and CRM activities. The ideal candidate should have prior experience in the diagnostic or healthcare industry and possess good knowledge of diagnostic tests and patient handling.

Key ResponsibilitiesPatient Interaction

- Attend incoming calls professionally and courteously.

- Handle patient inquiries regarding diagnostic tests, health packages, pricing, preparation, report availability, and centre timings.

- Book, modify, and confirm appointments for laboratory tests and health check-up packages.

- Coordinate home sample collection requests and provide necessary instructions.

CRM & Follow-ups

- Maintain accurate patient records in the CRM system.

- Conduct follow-up calls for appointments, health packages, report collection, and patient feedback.

- Contact previous patients for preventive health check-up reminders and promotional campaigns.

- Maintain proper call logs and update patient interactions in the CRM.

Coordination

- Coordinate with laboratory staff, phlebotomists, and front office teams for smooth patient service.

- Escalate patient complaints or service issues to the concerned department promptly.





- Ensure timely communication regarding report delivery and service updates.

Sales Support

- Explain available health packages and recommend suitable diagnostic services based on patient requirements.

- Generate leads through follow-up calls and convert inquiries into bookings.

- Achieve assigned call quality and appointment conversion targets.

Eligibility

- Graduate preferred.

- Higher Secondary (12th Pass) with relevant experience may also be considered.

Experience

- Minimum 1 year of experience in a diagnostic centre, pathology laboratory, hospital, or healthcare call centre is preferred.

- Freshers with excellent communication skills may be considered.

Required Skills

- Good communication skills in English, Hindi, and the local language.

- Pleasant telephone etiquette and customer service orientation.

- Basic knowledge of diagnostic tests, sample collection requirements, and health check-up packages.

- Familiarity with CRM software and basic computer applications (MS Excel, MS Word, Email).

- Ability to work in a rapid-paced healthcare environment.

- Good listening, problem-solving, and interpersonal skills.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Thane)
🏢 NDC DIAGNOSTIC CENTRE
📍 Thane