What is the work?

- Manage and grow existing customer accounts and build long-term client relationships.

- Identify up-selling and cross-selling opportunities within existing accounts.

- Handle international clients and leads across different countries, time zones, and geographies.

- Manage the complete sales cycle independently from initial interaction, qualification, estimation, negotiation, follow-up, and closure.

- Conduct client meetings, presentations, requirement-gathering sessions, and solution discussions.

- Understand client business needs and translate them into functional/project requirements for technical teams.

- Coordinate with technical and delivery teams to understand feasibility, prepare estimations, define timelines, and plan projects.

- Support project planning, scheduling, execution, monitoring, tracking, and deliverables.

- Maintain accurate records of client interactions, opportunities, proposals, estimates, and account activities.

- Coordinate between clients, sales, technology, and delivery teams to ensure smooth communication and project execution.

- Understand and communicate the value of web development, mobile application development, and open-source solutions.

- Monitor account performance, project progress, customer requirements, and opportunities for further business.

- Follow up on opportunities and leads to ensure timely movement toward closure.

- Work toward achieving sales, revenue, account growth, and customer retention targets.

- Work extended hours when required to support international clients.





What skills and experience are we looking for?

- 5+ years of experience in customer account management / sales.

- Mandatory experience in SME / small and medium enterprise business environments.

- Solid experience in international sales and client account management.

- Proven experience in up-selling and cross-selling.

- Experience handling the complete sales cycle, including lead qualification, estimation, negotiation, and closure.

- Strong consultative selling and customer relationship management skills.

- Experience conducting client meetings and requirement-gathering sessions.

- Excellent verbal and written communication and interpersonal skills.

- Strong negotiation, presentation, follow-up, and relationship-building skills.

- Target-oriented and result-driven approach.

- Good understanding of web development technologies.

- Good knowledge of open-source technologies and solutions.

- Good understanding of mobile application development and mobile solutions.

- Ability to understand technical requirements and coordinate with technical teams.

- Experience working with technical teams on project estimation and solutioning.

- Understanding of project planning, scheduling, execution, monitoring, and tracking.

- Ability to translate business/client requirements into functional requirements for technology teams.

- Strong problem-solving and decision-making abilities.

- Ability to work independently and collaboratively with cross-functional teams.

- Flexibility to work extended hours for international client interactions.

📌 Customer Account Manager (Noida)
🏢 SynapseIndia
📍 Noida