Company Description Neumatica Technologies Pvt. Ltd., founded in 1992, is a leading Indian engineering company specializing in intelligent manufacturing solutions, advanced pressing systems, robotics, and industrial automation.

Headquartered in Peenya Industrial Area, Bengaluru, the company designs and manufactures a wide range of high-performance systems, including assembly lines, robotics and automation, various presses, fastener insertion systems, and special purpose machines. Neumatica serves diverse sectors such as aerospace, automotive, EV manufacturing, packaging, electronics, and precision engineering, helping customers improve productivity, precision, safety, and operational efficiency. Through its Robotics & Automation division at Tumkur Machine Tool Park, Neumatica focuses on collaborative robotics, smart factory integration, and Industry 4.0 and 5.0 technologies.

A team of skilled engineers and technical specialists supports customers from concept and design through installation, commissioning, and after-sales service, reflecting a strong commitment to innovation, reliability, and long-term value.

Role Description The Customer Coordinator is a full-time, in office role based in Bengaluru, responsible for supporting and enhancing customer interactions throughout the service lifecycle. This role includes managing customer inquiries, coordinating responses between internal teams and customers, and ensuring timely resolution of support requests.

The Customer

Coordinator will maintain accurate records of customer communications,



prepare status updates, and follow up on open issues to uphold high levels of customer satisfaction. The role also involves gathering customer feedback, identifying recurring issues, and sharing insights with relevant teams to improve processes and service quality. The individual will collaborate closely with sales, service, and engineering teams to ensure a consistent, professional, and customer-centric experience.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries, resolve issues, and ensure a positive experience.
- Candidates should possess excellent Communication skills to interact clearly and professionally with customers and internal teams.
- Candidates should possess Customer Satisfaction focus to monitor service quality, gather feedback, and support continuous improvement.
- Candidates should possess Analytical Skills to understand customer needs, identify patterns in issues, and suggest practical solutions.
- Relevant experience in customer-facing roles within engineering, manufacturing, or technology environments is beneficial.
- Ability to work collaboratively with cross-functional teams and manage multiple customer requests simultaneously.
- Proficiency in basic office and CRM software, with strong organizational and documentation skills.
- Diploma or bachelor’s degree in engineering, business, or a related field is preferred but not mandatory for candidates with strong relevant experience.

📌 Customer Coordinator (Bengaluru)
🏢 Neumatica Technologies
📍 Bengaluru